Vacation Rental Insurance Product FAQ
What should I do if I have to cancel my trip?
First, you should notify your vacation rental company. Then call CSA toll free at
(866) 999-4018 to request a claim form.
What will be reimbursed for if I have to cancel my trip?
The CSA Vacation Rental Insurance plan will reimburse you for prepaid, non-refundable payments made for your trip when your cancellation falls under one or more of the reasons listed in your Policy or Certificate.
Will a CSA Vacation Rental Insurance plan refund my booking fees, if my trip is cancelled for a covered reason?
Yes. You can insure any service fees charged up front and invoiced by your reservation company. The costs will be reimbursed if your trip is cancelled for a covered reason.
What is a pre-existing medical condition?
A pre-existing medical condition means an illness, disease, or other condition during the 60-day period immediately prior to your effective date for which you, your traveling companion or family member scheduled or booked to travel with you,
- Received, or received a recommendation for, a diagnostic test, examination, or medical treatment, or
- Took or received a prescription for drugs or medicine. Item 2 of this definition does not apply to a condition that is treated or controlled solely through the taking of prescription drugs or medicine, and remains treated or controlled without any adjustment or change in the required prescription throughout the 60-day period before coverage is effective under this Policy.
Read more about Pre-Existing Condition Exclusion Waiver.
What if my trip is delayed?
CSA's Travel Delay coverage will pay up to $600 for reasonable additional accommodation and traveling expenses due to a covered delay of 12 hours or more.
How do I purchase a CSA Vacation Rental Insurance Plan?
You can purchase a CSA Vacation Rental Insurance plan directly through your vacation rental company.
When do I have to pay for the insurance?
We recommend you pay for the insurance at the time of deposit, however you can purchase CSA Vacation Rental Insurance anytime prior to or with your final trip payment.
What is the maximum trip length I can insure?
180 days.