Frequently Asked Questions



What is a covered event? (Back to Top)

As an insurance policy cannot cover all events that might happen to you, those events which are covered are listed in your Description of Coverage or Policy under the Trip Cancellation and Trip Interruption coverages.

When can I buy coverage? (Back to Top)

Plans are typically offered at the time the reservation is made, sometimes up until final payment. Contact your Vacation Rental Management Company for their procedures.

What is a foreseeable event? (Back to Top)

Foreseeable simply means reasonably known beforehand. Once it is reasonable that people traveling to an area would know about an event, it becomes foreseeable. For example, if the airline you are flying announces that they are going on strike, the event becomes foreseeable once they make the announcement.

Is it possible to insure pre-existing medical conditions? (Back to Top)

Yes, CSA may accept pre-existing medical conditions for you and your traveling companions as long as you purchase your plan prior to or within 24 hours of your final trip payment and you are medically able to travel at the time the coverage is purchased.

What is a pre-existing medical condition? (Back to Top)

A pre-existing medical condition means a Sickness or Injury during the 60-day period immediately prior to your effective date for which you or your Traveling Companion:

  1. Received, or received a recommendation for, a diagnostic test, examination, or medical treatment, or
  2. Took or received a prescription for drugs or medicine.

Item 2 of this definition does not apply to a condition that is treated or controlled solely through the taking of prescription drugs or medicine, and remains treated or controlled without any adjustment or change in the required prescription throughout the 60-day period before coverage is effective under this Policy.

See Plan Description of Coverage or Policy for more details.

What services are available to me before, during and after my trip? (Back to Top)

Before and during your trip, a 24-Hour emergency hotline is available to assist you with various travel needs, including medical and legal referrals, emergency cash transfers, pre-travel advice, translation services, identity theft resolution services, concierge services and more. If the unexpected occurs, our customer service representatives will assist you with any claims forms needed, as well as provide you with individualized attention. Upon receipt of your completed claims forms, a dedicated claims agent will be assigned specifically to your case upon your return.

Can my traveling companions and I be insured on the same policy? (Back to Top)

Yes. This is a per reservation policy and everyone staying at the rental under the covered reservation would be insured. However, note that some benefits are subject to policy maximums.

May I add coverage to my policy after I purchase it? (Back to Top)

Yes. If you purchase additional arrangements such as flights, rental car, round of golf, or show tickets prior to your departure date, a simple phone call to customer service will allow you to add coverage.

What if I change my mind? (Back to Top)

If you purchase this plan and are not satisfied within 10 days of receipt, contact CSA Travel Protection directly to indicate your desire to cancel. If you haven't already left on your trip or filed a claim, you will receive a complete refund of plan cost.

What should I do if I have to cancel my trip? (Back to Top)

First, you should notify your vacation rental company. Then call CSA toll free at (866) 999-4018 to request a claim form.

What can be reimbursed if I have to cancel my trip? (Back to Top)

The plan can reimburse you up to the amount in the schedule for prepaid, non-refundable payments made for your trip when your cancellation falls under one or more of the covered events listed in your Description of Coverage or Policy.

If my trip is cancelled for a covered reason, can I be reimbursed for my other travel costs like airplane tickets or a spa package? (Back to Top)

Yes, provided these costs have been insured. You can insure any pre-paid non refundable arrangements by purchasing coverage in advance for additional arrangements prior to your departure date. A simple phone call to customer service, at (866) 999-4018, will allow you to add coverage. The costs will then be reimbursed if your trip is cancelled for a covered reason.

What if my trip is delayed? (Back to Top)

CSA's Travel Delay coverage will pay up to $600 for reasonable expenses incurred, such as accommodations, meals and local transportation, due to a covered delay of 12 hours or more.

What is the maximum trip length I can insure? (Back to Top)

180 days (maximum trip length for residents of Washington is 90 days).