Frequently Asked Questions & Hurricane Tips
- How does the plan cover travel disrupted by mandatory evacuations?
- Can I cancel a future trip because of a current evacuation order?
- What if the rental unit is uninhabitable?
- Do I need to provide proof of mandatory evacuation notice?
- Where should I send claim forms and supporting documents?
- Hurricane Tips
How does the plan cover travel disrupted by mandatory evacuations? (Back to Top)
It depends on the evacuation conditions:
MANDATORY EVACUATION IN PLACE
If you are evacuated, you should consider seeking accommodations out of harm's way. CSA reimburses for reasonable additional accommodation expenses incurred during the mandatory evacuation period. The limits for reimbursement vary based on the plan you purchased. Once the evacuation is lifted AND if you have more than four days or more than 50% remaining on your trip, there may not be coverage for the remaining days, should you choose not to return to the accommodations. If the evacuation order has not been lifted once you have less than half - or fewer than 4 days - remaining on their trip, the plan may provide coverage for the remaining portion of the trip. If your scheduled trip is less than 4 days in length and the evacuation isn't lifted prior to the start of the trip, you may file for the total of their unused arrangements.
MANDATORY EVACUATION LIFTED
Once the evacuation order is lifted and if you have four or more days or more than 50% left of your trip, the remaining accommodations may not be covered. Coverage many not apply once the evacuation order is lifted.
Can I cancel a future trip because of a current evacuation order? (Back to Top)
A current evacuation order is not a covered reason to cancel your future trip. If the mandatory evacuation order is lifted prior to your scheduled arrival, the policy usually would not provide coverage.
What if the rental unit is uninhabitable? (Back to Top)
Most CSA plans provide coverage for events such as mandatory hurricane evacuations, interruption of essential public services including road service (time limits apply, refer to your Policy or Description of Coverage for plan specifics), as well as your personal home being made uninhabitable by hurricane or other natural disaster. Requirements of the plan must be met, so please refer to your Policy or Description of Coverage for coverage details.
Do I need to provide proof of mandatory evacuation notice? (Back to Top)
CSA will work with the vacation rental management company or county officials to receive a copy of the mandatory evacuation notice issued by the county.
Where should I send claim forms and supporting documents? (Back to Top)
Submit information and documents to CSA Travel Protection by any of the following:
P.O. Box 939057
San Diego, CA 92193-9057
General Claims Questions:
Other Questions? Give us a call at (866) 999-4018
Hurricane Tips (Back to Top)
To help travelers stay safe this season, CSA Travel Protection (CSA) offers preventative measures and tips for staying safe during and after a major storm.
Before the Storm:
- Prepare an evacuation plan and be ready to leave accommodations if necessary.
- Ask property management upon arrival about possible safe places.
- Monitor local media and prepare to leave in the event of an evacuation order.
- When a hurricane is approaching, store food and water for a few days.
- Bear in mind that some roads, airports and hotels may close if a hurricane approaches.
During a hurricane:
- First and foremost, remain calm
- If communications systems are working, continue monitoring local media for up-to-the-minute information.
- If asked to evacuate, do so immediately.
- If not, remain in place keeping away from windows and doors. Go to an interior room on the lowest level of the building (winds are stronger at higher altitudes) and do not move.
- The "eye" (center) of a hurricane results in no winds and near silence. If the wind stops, wait for official confirmation that the storm is over as the wind may resume blowing in the opposite direction as the second half approaches.
Once the storm has passed:
- If indoors, stay inside until officially informed that the hurricane has ended.
- If evacuated, wait for official orders before returning to accommodations.
- Wait for official clearance before drinking tap water. One may need to use boiled water, as hurricanes can destroy water supplies and sanitation infrastructures.
- Check to ensure there are no gas leaks. If the smell of gas is detected, open windows and leave the premises. If possible, turn off the gas and call special services.
- Check electrical installations. When experiencing sparks, stripped wires or a burnt smell, turn off electricity and call special services.
- Check for any damage to water or sewage pipes. If damage is suspected, do not use the bathrooms or tap water and call a plumber.
Anticipating the unexpected – such as medical emergencies, flight delays, identity theft or a natural disaster at home before leaving – and covering it with travel insurance will protect travelers from surprises. Travelers can find out more about CSA and travel insurance by contacting their travel agent, vacation rental management company or calling (866) 999-4018.