You will never have to go through an automated menu system. You'll speak to a live,
thoroughly trained customer service specialist to help you with questions.
You will always receive personalized attention, including communication suited to your
needs and preferences. Often, multilingual customer service specialists are available
to assist you by phone or email, in a variety of languages.
We will make travel insurance as simple as possible, and speak to you in common terms,
not industry jargon.
We will offer only high-quality protection and services, and we will evolve our
products to meet your needs.
We will provide helpful, efficient, and personalized claims handling.
We will provide you with a dedicated representative to help you with your
claim from start to finish. We will reach out to you with a personal phone
call once we've reviewed your claim.
We encourage your input and will strive to implement your suggestions when
If you have a complaint, we will listen closely and work diligently to find a
This plan provides insurance coverage for your trip that applies only during the covered trip. You may have
coverage from other sources that provides you with similar benefits but may be subject to different
restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your
existing life, health, home and automobile policies. The purchase of this plan is not required in order to
purchase any other travel product or service offered to you by your travel retailers. If you have any
questions about your current coverage, call your insurer, insurance agent or broker.
Plans are available to residents of the United States. Benefits and services are described on a general
basis. Certain terms and conditions may apply. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. For
questions or complete information on policy benefits, limits and exclusions, please contact CSA at (866)
999-4018 or https://www.vacationrentalinsurance.com/certpolicyold.do?pclass=w for a sample Description of
Coverage or Insurance Policy for this plan.
These plans are administered by CSA Travel Protection and Insurance Services. Services are provided through
CSA's designated providers. Travel Insurance is Underwritten by: Generali U.S. Branch, New York, New York;
NAIC # 11231 (all states except as otherwise noted) under Policy/Certificate Form series T001. California is
Underwritten by Generali Assicurazioni Generali S.P.A. (U.S. Branch), Colorado is Underwritten by
Assicurazioni Generali – U.S. Branch, Oregon is Underwritten by Generali U.S. Branch DBA The General
Insurance Company of Trieste & Venice, and Virginia is Underwritten by The General Insurance Company of
Trieste and Venice – U.S. Branch.