CSA's Pledge to Our Customers

  1. You will never have to go through an automated menu system. You'll speak to a live, thoroughly trained customer service specialist to help you with questions.
  2. You will always receive personalized attention, including communication suited to your needs and preferences. Often, multilingual customer service specialists are available to assist you by phone or email, in a variety of languages.
  3. We will make travel insurance as simple as possible, and speak to you in common terms, not industry jargon.
  4. We will offer only high-quality protection and services, and we will evolve our products to meet your needs.
  5. We will provide helpful, efficient, and personalized claims handling.
  6. We will provide you with a dedicated representative to help you with your claim from start to finish. We will reach out to you with a personal phone call once we've reviewed your claim.
  7. We encourage your input and will strive to implement your suggestions when possible.
  8. If you have a complaint, we will listen closely and work diligently to find a resolution.