Our plans include travel assistance services in addition to insurance coverages. Planholders have access to Concierge services (before or during their trip), 24/7 Emergency Assistance and Identity Theft Resolution services.
Travel Care and Travel Secure plans include medical coverage with access to Telemedicine services that connect travelers instantly with a network of physicians for information, advice, and treatment, including prescription medication, when appropriate and legally permitted.
The Telemedicine service is designed to handle non-emergency medical problems during a covered trip. You should NOT use it if you are experiencing a medical emergency. In the event of a life-threatening emergency, please first call the local emergency authorities to receive immediate assistance and then contact our Emergency Assistance provider. Telemedicine services are available during your domestic or international trip. Limitations may exist on the availability of prescription medication outside of the U.S.
To get help from any of these services:
- In the United States, call toll-free: 877-243-4135
- Call collect worldwide: 240-330-1529